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Home > Terms and Conditions

Shopping with Sugarluxe | Policies, Terms and Conditions
Welcome to the Sugarluxe Website. Sugarluxe LLC provides the content and services available on the Site to you subject to the following terms and conditions (Terms and Conditions).

By accessing or using this Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions which include our Privacy Policy.

 
Accuracy of Information

In the event a product is listed at an incorrect price due to typographical error or error in pricing, Sugarluxe LLC shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. Sugarluxe has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free.

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Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Sugarluxe LLC., Copyright © 2004-2011, ALL RIGHTS RESERVED. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved.

Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards

We accept the following credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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Disputes


With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Texas, as if the Terms and Conditions were a contract wholly entered into and wholly performed within the state of Texas.

Any dispute relating in any way to your visit to the Site shall be submitted to confidential arbitration in Texas, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in any such court.

Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

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Limited License
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to: (i) frame or utilize framing techniques to enclose the Site or any portion thereof; (ii) modify or download the Site or Content (except caching or as necessary to view the Site); (iii) make any use of the Site or Content other than personal use; (iv) create any derivative work based upon either the Site or Content; (v) collect account information for the benefit of yourself or another party; (vi) use any meta tags or any other “hidden text” utilizing our name or the Trademarks or to otherwise use the Trademarks; or (vi) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
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Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Sugarluxe LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item and refund the difference.
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Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sugarluxe LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products

We will ship your product as soon as we complete it.  However, there may be times when the product you have ordered has a component or part that is out of stock and we cannot complete the piece in our standard 3-5 business days. You may cancel your order at any time prior to shipping.
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Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sugarluxe website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


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Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Sugarluxe is not responsible for the actions of third parties.

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Returns

Please contact us prior to any returns so that we may issue a return authorization. 
 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of receipt.

We will be glad to make an exchange or give you a refund (credit to your charge card) for any non-personalized items with which you are not completely satisfied.

Custom items are not returnable.

All items must be returned to the Sugarluxe Studio within 14 days of the shipping date unworn, unused and in perfect condition.

Return shipping must be prepaid and insured with the package securely wrapped. You will be charged shipping to send the new item back to you. Shipping and handling on returned merchandise is not refundable. You will promptly receive a refund of the purchase price (credit to your charge card) upon our receipt of the returned item.

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Shipping Policy

Shipping time indicates "time in transit". Merchandise will be typically be shipped within 3-5 business days after order placement because each item is made to order in our studio.

Wall art can take between 4-6 weeks to complete. All shipping costs are dependent on product(s) chosen, quantities, weight of package and zipcode

Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement and with applicable rush fees.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you as an estimate only.

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Submissions


It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works.

You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission.

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Taxes

Sugarluxe LLC collects and pays all sales taxes. We will automatically charge and withhold the applicable sales tax for retail orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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